Last Updated: September 21, 2023
At WoodGenius.in ("WoodGenius," "we," "us," or "our"), we want you to be completely satisfied with your purchase of wooden handicraft items from our website. If you are not satisfied with your purchase for any reason, please review our Return Policy outlined below.
1. Returns and Exchanges
We accept returns and exchanges within 24 hours of the date of delivery for eligible items. To be eligible for a return or exchange, the following conditions must be met:
- The item must be in its original condition, unused, and with all original packaging and tags.
- The return or exchange request must be initiated within 24 hours of the date of delivery.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Custom or personalized orders.
- Items damaged or altered after delivery.
- Clearance or sale items (unless they arrive damaged or defective).
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
a. Contact our Customer Support: Send an email to email@example.com or call us at +91 93145 35000 to notify us of your return or exchange request. Please provide your order number and a detailed explanation of the reason for the return or exchange.
b. Return Authorization: Our Customer Support team will provide you with instructions on how to return the item and will issue a Return Authorization (RA) number if your request is eligible.
c. Packaging: Package the item securely, including all original packaging and tags, and include the RA number on the package.
d. Shipping: You are responsible for the cost of return shipping, unless the item arrived damaged or defective. We recommend using a trackable shipping method and retaining the shipping receipt for your records.
4. Refunds and Exchanges
Upon receiving and inspecting the returned item, we will process your refund or exchange. The following options are available:
Refund: If you are returning the item for a refund, the purchase price (excluding shipping charges) will be refunded to the original payment method within a reasonable time frame.
Exchange: If you are exchanging the item for a different product, we will ship the replacement item to you once we receive the returned item and confirm its eligibility.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately within 24 hours from product delivery, providing details and photos of the issue. We will arrange for a replacement or refund as appropriate, and we will cover the cost of return shipping in such cases.
6. Contact Information
If you have any questions or concerns regarding our Return Policy, please contact us at:
Rathi Wood House Laxminarayan Pura, Jaipur, Rajasthan Email: firstname.lastname@example.org Phone: +91 93145 35000
7. Changes to this Return Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on our website.
Thank you for shopping with WoodGenius.in!